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Order Management Specialist

Netherlands - AmsterdamCommercial/Sales OperationsRegular
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Job Description

We are looking for a skilled and enthusiastic BENELUX Order Management Specialist to join our Trade Operations team, based at our Amsterdam office.

This is a fantastic opportunity for someone who has a passion for helping others, a talent for problem-solving and affinity with Order-to-Cash processes, amongst others, as outlined below.

Roles & Responsibilities

Order Management

  • Manage order entry in company SAP system of orders received from wholesalers, hospitals and pharmacies.

  • Follow up on order processing to ensure orders are delivered to customers on time and in full.

Issue resolution

  • Be first point of contact for customer queries, returns and complaints and coordinate resolutions.

  • Investigate and confirm incoming product complaints, working with Gilead Responsible Person for resolution.

  • Provide support to Regulatory Team during (mock-up) recall.

  • Participate in regular GDP-focused meetings with Gilead Responsible Person.

Master Data Management

  • Manage customer master data in company SAP system.

  • Coordinate with Gilead Regulatory and Finance teams regarding setup of new customers in company SAP system including standard bonafide check and set up of credit limits and discounts.

  • Assist in managing pricing and other commercial terms in company SAP system.

Cash collection

  • Contact accounts to collect past due balances and resolve any issues preventing payment.

  • Collaborate with Gilead Finance in monthly review of open balances.

  • Research and resolve AR discrepancies, liaise with Gilead Financial Shared Services team to allocate un-applied cash before each month end.

  • Support customer credit limit checks, and annual credit limit review.

Compliance

  • Comply to corporate Policies and Procedures on all described job duties.

  • Comply to GDP requirements on all described job duties.

  • Ensure to keep detailed up-to-date and accurate documentation of all processes in the designated systems and locations.


Professional Experience & Skills

  • Previous experience in SAP

  • Previous in Microsoft Office (Word, Excel, PowerPoint, Outlook).

  • Previous experience with distribution/supply chain/order & customer management (+4 years)

  • Fluent in Dutch and English; French preferred

  • Knowledge of Good Distribution Practices and the pharmaceutical industry is an advantage

Personal Profile

The ideal candidate exhibits the following behaviors

  • Great eye for detail in handling and storing data and ability to work in a structured manner.

  • Able to work independently within compliance framework using existing work instructions/procedural documents and following these closely.

  • Self-organized, capable of managing their own time and prioritize tasks with minimal guidance.

  • Able to be responsive to changing customer and business needs, displaying excellent communication skills when interacting with customers and Gilead internal stakeholders. Able to articulate in a respectful, clear manner and adapt tone to the needs of the recipient.

  • Enjoys collaborating with a wide range of functions within the organization beyond their own team.

Gilead Core Values

  • Integrity (always doing the right thing)

  • Teamwork (collaborating in good faith)

  • Excellence (working at a high level of commitment and capability)

  • Accountability (taking personal responsibility)

  • Inclusion (valuing differences and diversity)