Sr. Analyst, Trade Operations

In this role, the Sr. Analyst, Trade Operations will be responsible for all Order to Cash functions in the Americas across Wholesalers, Specialty Distributors and Specialty Pharmacies to support the distribution of all products, including generating reports, dashboards, and analyses to support management decisions and ensure patient access and appropriate inventory levels are in the channel.  They will maintain and improve the systems that contain trade data and the tools/processes, leveraging data, such as sales and inventory trending, order management, and scorecards.  The Sr. Analyst, Trade Operations will interact with other teams within Managed Markets Strategy & Operations, Accounts Payable, Financial Planning & Analyses, Forecasting, Sales Analytics, Manufacturing, Materials Management, Distribution, QA, Legal and IT to facilitate the resolution of issues and ensure timely delivery of inventory through the supply chain, data, reports, and analytics.  They will participate in business reviews with trading partners and system providers by monitoring key performance indicators and driving for operational excellence.

The Sr. Analyst, Trade Operations responsibilities will include the following:

• Developing internal metric reports, derives conclusions based on report results and proactively identifies trends or anomalies

• Managing key internal partners to help achieve departmental goals

• Supporting Trade Account Management team in assuring commercial activity meets terms of agreements

• Using clearly defined processes to provide first level data quality control.

• Thinking strategically within clearly defined principles about the implications of analysis results. 

• Providing input into the creation and maintenance of policies & procedures

• Conducting training for new departmental employees.

• Performing data integrity and quality control checks to identify areas of improvement or training needed within the department.

• Serving as a business partner to account management teams to provide contracting strategy recommendations and account analytics to facilitate contract negotiation or renewal.

• Identifying needs for databases, reports and management of information and ensuring reporting systems are updated accordingly.

• Following Gilead’s policies to maintain and improve the company’s level of customer service to direct and indirect customers.

• Serving as a subject matter expert on analytical tools, trade processes, and internal/external data sources.

• Recognizing and interpreting business issues/opportunities and recommending solutions through analysis, and then implementing and/or negotiating solutions with internal/external parties

Basic Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain, Economics, Finance, Engineering or related fields

• 4 years of relevant experience preferably in the pharmaceutical or biotech industry

Preferred Qualifications:

• Able to multi-task and dynamically prioritize ad-hoc deliverables versus day-to-day tasks with high attention to detail in a deadline intensive environment

• Able to effectively manage others in accomplishing necessary tasks, both direct reports and others in related areas of Gilead

• Able to analyze data from multiple sources and communicate findings in a clear and organized manner

• Able to build analytical models that evaluate business situations and provide recommendations to senior management

• Able to follow a project through completion with minimal direction and strong personal initiative and serving as backup to fellow team members in the department

• Able to make decisions, influence peers and solve problems while working collaboratively in a team structure

• Project leadership experience and ability to design, analyze and reengineer business processes is preferred

• Experience selecting and managing vendor or contractor relationships

• Demonstrated ability to effectively and productively communicate both orally and in writing

• Working knowledge of contracts and regulations, advisories, methodologies and standard operating procedures

• Working knowledge of pharmaceutical supply chain management is preferred

• Working knowledge of sales orders, returns, chargebacks and product complaints/replacement processes

• Industry knowledge of pharmaceutical business standards and regulations

• Proficiency in MS Office applications (Advanced in Excel & PowerPoint) is required

• Working knowledge of ERP systems (Oracle/SAP), Business Intelligence (OBIEE), Trade data platforms (Integrichain or Valuecentric), EDI data sets (852/867), and visualization tools (Tableau) is preferred.

• Familiarity with Specialty Patient Data, Alteryx, Metric Insights, and SharePoint is helpful.