
IT Vendor Manager
United States - North Carolina - RaleighInformation TechnologyRegularJob Description
Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status.
The Vendor Manager serves as a consultant for technology and services for the Gilead supplier base. The Vendor Manager will be responsible for resolving issues, tracking performance, managing risk, identifying savings opportunities and communicating to all levels, both internal and external, regarding vendor related topics. Experience in managing SOW vendor relationships - staffing, sourcing and professional services ideal, as well as experience in software management. The goal is to lead all aspects of managing the vendors at a high level partnering very closely with IT Leaders, Business stakeholders and Procurement. Vendor Management is the process by which relationships with vendors, and the documentation that underpins them, are actively created, monitored and cultivated to ensure that business objectives are achieved.
Responsibilities include but not limited to:
- Participate on teams to develop and execute strategies that increase savings, efficiency and reduces risks
- Provide deep analytical, communication and project management skills
- Reporting and tracking of KPIs
- Arranging and conducting Supplier Business Reviews
- Setting mutually beneficial business goals
- Developing escalation processes and key contacts lists
- Provide proactive Vendor Management so that the terms of a contract are adhered to so that contractual benefits are realized
- Resilience and continuity - by maintaining a constant dialogue with key Third Party vendors the business can assess any ongoing risks to supply and make alternative plans in a timely fashion if required
- Compliance - periodic assessment of compliance so that any risk associated with legislation or company standards is minimized
- Risk Management - Maintaining a close working relationship with vendors helps to reduce risk. Regular performance management of suppliers ensures that any issues are surfaced in good time and can be mitigated before they become a problem
- Innovation - develop ideas for the company to grow and develop new technologies. Develop close relationships with vendors to position the company to take advantage of advancements in vendor's products or services
- Assists senior leaders in managing specific vendor relationships
- Participates in the actual purchase process and verifies compliance with Technology's purchasing procedures
- Assists with assessment and management of contract and procurement risk
- Conducts market analysis and identifies trends in the technology industry
- Assists Technology organization managers with documenting requirements and vendor related issues
- Stays abreast of contract and purchasing compliance and routinely informs Technology's customers
- Serves as a knowledge resource for the Technology organization on existing contracts and agreements
- Serves as Technology's representative on interdepartmental project team
Basic Qualifications
- High School Degree and Eleven Years Experience OR Associate's Degree and Nine Years Experience OR Bachelor's Degree and Seven Years Experience OR Masters Degree and Five Years Experience
- Demonstrates an in-depth knowledge of IT and the service catalog and assigned departments/business areas
Preferred Qualifications
- Strong communication, excellent research skills, and learning agility to understand internal business or IT process, best practices and translate into technology needs/opportunities
- Strong work ethic, a sense of business urgency, and ability to work effectively with many deadlines in a complex matrix organization
- Strong business acumen
- Possesses strong leadership skills and able to make critical decisions
- Ability to find innovative ways to resolve problems
- Strong executive-level verbal and written communications
- Extensive experience in stakeholder management, dealing with senior management up to executive level
- Ability to work with dispersed and global teams and locations
- Excellent at interpersonal skills and relationship development
- Specific experience in the Life Sciences/Pharma/Medical Devices/Healthcare industries is preferred
Gilead Core Values:
• Integrity (Doing What’s Right)
• Inclusion (Encouraging Diversity)
• Teamwork (Working Together)
• Excellence (Being Your Best)
• Accountability (Taking Personal Responsibility)