Manager, Lab Operations

职位描述

The Laboratory Asset Management Program (LAMP) Manager will be responsible for overseeing the performance of a contracted third-party vendor that manages Gilead laboratory equipment inventory, preventive maintenance, calibration, repairs, and asset data. This role ensures that the vendor delivers high-quality, compliant, and cost-effective asset management services that ultimately meet the needs of the scientific community. The manager will act as a bridge between the internal laboratory leads and the vendor, ensuring service alignment, contract compliance, GxP compliance, and continuous improvement across the asset management program.

Responsibilities (include but at not limited to):

• Serve as a program point of contact for the lab leads and lab asset management vendor
• Monitor vendor performance against SLAs, KPIs, asset inventory data accuracy, and contractual obligations
• Address service issues, escalations, and inconsistencies to ensure timely resolution
• Ensure the vendor maintains accurate asset data, documentation, and compliance readiness
• Engage with internal and external stakeholders, facilitate discussions, influence effectively, and develop relationships; problem solve, implement process improvement efforts and projects and follow-up as needed to meet deadlines

Knowledge:

• Understanding of scientific laboratory equipment and its operational needs
• Familiarity with PM, calibration, and asset lifecycle concepts
• Strong analytical ability for KPI tracking, trending, and reporting
• Strong communicator and stakeholder management with cross-functional communication abilities with facilities, space planning, and finance teams
• Partner with internal and vendor finance teams to track budget accruals and ensure alignment with monthly actuals and annual forecasts
• Demonstrates strong problem-solving skills, attention to detail, and excellent written and oral communications skills
• Strong planning and organizational skills, including the ability to prioritize and manage multiple initiatives simultaneously

Basic Qualifications:

• Doctorate OR
• Master’s and 4+ years of experience in lab operations, facilities management, vendor management, or similar roles OR
• Bachelor’s and 6+ years of experience in lab operations, facilities management, vendor management, or similar roles

Preferred Qualifications:

• Bachelor’s degree in a scientific, engineering, or operations field preferred
• Experience in life sciences, biotech, pharma, diagnostics, or academic environments preferred
• Experience with CMMS/asset management platforms and work order triage
• Experience with audits, regulatory environments, or quality systems is a plus
• Ability to balance competing priorities in a fast-paced environment while fostering a dynamic work culture founded on trust and having a proactive mindset
• Comfortable managing multiple stakeholder groups and show the ability to communicate complex workflows to internal functional leads
• Ability to work independently and collaboratively
• Excellent organizational, interpersonal, verbal and written communication skills are essential
• Strong understanding (advanced skills) of Word, Excel, & PowerPoint
• Self-motivated with a strong sense of ownership in areas of responsibility