United States flag

Director, Digital Solutions

United States - California - Foster CityCommercial/Sales OperationsRegular
appliquer

Description de l'emploi

Shape the Future of Digital Health at Gilead. Join us in building a new strategic pillar—CX, Digital Health & AI Solutions—that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Access) receive seamless support while driving measurable business value.

Shape the Future of Digital Health at Gilead
Join us in building a new strategic pillar—Digital Health & AI Strategy—that will redefine patient and customer experiences across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Health, and AI Strategy. The team will proactively address industry dynamics, access challenges, and friction points—ensuring customers, patients, and internal teams (e.g. Brand & Market Access) receive seamless support while driving measurable business value.

About the Role

We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels

Key Responsibilities

Strategy & Vision

  • Define and own a digital health roadmap targeting friction points across the patient journey—from awareness and diagnosis to treatment and adherence.

  • Align solutions with brand imperatives to drive market growth, awareness, and adherence.

  • Shape and communicate how the organization embeds AI across our digital ecosystem to deliver actionable insights and personalized customer experiences

Innovation & Implementation

  • Lead breakthrough digital health initiatives that improve outcomes and experiences while ensuring compliance with regulatory and data integrity standards.

  • Scope and prioritize use cases for coverage, reimbursement, and digital access for HCPs and patients.

  • Translate business needs into clear requirements and partner with internal teams and external vendors for execution.

Enterprise CX Leadership

  • Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks.

  • Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop SOPs, rollout strategies, and technical roadmaps.

HealthTech Leadership

  • Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement, telehealth capabilities, and personalized care.

  • Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support) to improve outcomes and streamline access.

Influence & Governance

  • Secure leadership buy-in for innovative, “first-of-its-kind” digital initiatives.

  • Lead without direct authority across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams to ensure alignment and delivery.

  • Advocate for the customer and patient, helping business partners understand user problems, needs, and opportunities for new digital solutions and AI-driven interactions

Basic Qualifications:

High School Degree and Sixteen Years' Experience

OR

Associate's degree and Fourteen Years Experience

OR

Bachelor's Degree and Twelve Years’ Experience

OR

Masters' Degree and Ten Years’ Experience

OR

PhD and Eight Years’ Experience

Preferred Qualifications

  • Experience: 8–10 years in pharma/biotech/life sciences;

  • Market Access Expertise: Deep knowledge of coverage, reimbursement, trade operations, pricing, and drug distribution pathways.

  • Customer Experience Acumen: Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC programs).

  • Digital & Health Tech Background: Proven experience in health tech, digital solutions, and mobile experiences; ability to write clear business requirements.

  • AI Strategy Expertise: Demonstrated ability to define and execute AI strategies - including GEO, market content automation, and market research - while continuously assessing how emerging AI capabilities are transforming healthcare and shaping digital innovation.

  • Leadership Skills: Executive presence with strong influencing, communication, and negotiation skills.

  • Strategic & Analytical Thinking: Ability to synthesize data and make actionable recommendations.

  • Regulatory Knowledge: Deep understanding of FDA regulations and US pharma marketing compliance.

Why Join Us?

This is a high-visibility role at the forefront of digital health innovation. You’ll have executive exposure, influence strategic investments, and lead initiatives that define Gilead’s digital future. Success means launching scalable digital solutions that improve NPS, reduce access friction, and accelerate time-to-treatment - ultimately transforming patient and customer experiences.

People Leader Accountabilities

•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

•Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.

•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.