Senior Manager, US Commercial IT Capability Management/Business Analysis

职位描述

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

Kite was founded in 2009 as a pioneer in cell therapy research. Kite continues as an independent operating company and is a part of the Gilead family. The CFO organizations of Gilead & Kite have merged, though Research & Development, Manufacturing & Commercial organizations operate in a closely aligned but independent manner.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work.

Summary:

This role sits within the global Gilead IT organization with the primary responsibility of supporting Kite Commercial team and will be expected to support Kite & Gilead Commercial needs as required as a key member of the global Commercial Excellence IT team. The US Commercial IT Capability Manager acts as a techno-functional lead business analyst and works on Field Force Effectiveness, Commercial Learning & Development and Events Management systems & processes. This role reports to the US Field Force Effectiveness, Commercial Learning & Development and Events Management lead. This role will support and liaise with a broad business team including Kite & Gilead Commercial Operations, Medical Affairs and Business Conduct. The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., integration touchpoints as well as the broader IT team that enable the overall working experience for the business teams we support. The role will infuse forward looking, creative and innovative solutions, as a techno-functional partner to the business. It is expected that the person in this role brings ideas to the table, rather than just react to them. In addition, this role will be involved in understanding and staying up to date on vendor product roadmaps for relevant applications. Projects that this role is expected to play a key role in as a liaison between DevOps teams and business teams would include functional & technical assessments, introduction of new capabilities on existing pre-dominantly SaaS Based solutions (e.g. Veeva CRM, Veeva Events Management, Veeva Align, Centris, ACTO LMS, etc.), Business Enhancements grouped into sustainment releases, development of Custom Apps which could be on the Gilead Enterprise Power Apps platform and implementation / enhancement of AI technologies for insights & analytics, content development & translation, and automation. Understanding and following an evolving Gilead IT delivery methodology, working closely with a cross functional team to enable business teams to be more efficient and effective is critical for this role. Some of the key activities that this role would lead include recording & prioritizing user stories, building, communicating and managing a product roadmap and a release schedule, participating in user acceptance testing, articulating business value for new technology investments and help navigate the Gilead portfolio demand management process.

Additionally:

• Supports and acts as an extension of the US Capability Lead in partnering with the business operations team to enable US field force to be more effective and efficient

• Works closely with the US Capability Lead to ensure product backlogs are appropriately prioritized, user stories are clear, well documented and translated to the appropriate level of detail for technical teams to act on

• Acts as the Product Owner for sprint teams and plays a more traditional business analyst role clarifying requirements and verifying solution meets intended requirements in traditional waterfall projects

• Serve as focal point for the respective business area for IT needs, priorities and translates them into the IT global / regional roadmap for prioritization and solution proposals using agreed, appropriate IT systems, processes and templates

Core Tasks, Responsibilities & Scope of Authority:

Advise IT and business leadership on capability enablement opportunities. Develops & maintain roadmaps and backlogs for relevant applications

• Partner with business teams to understand their pain points and identify solutions / enhancements to help improve US sales rep effectiveness, efficiency and experience

• Engage with product vendors to understand and influence their product release roadmaps to better meet Gilead needs

• Develop and maintain Gilead & Kite specific roadmaps for relevant applications managed by the team

• Work with the DevOps lead and team to ensure backlog is assigned to appropriate scheduled releases

• Leverage existing solutions from the IT toolset and support the business to maximize the benefits delivered from project investment

• Partner with product vendors to understand solutions and capabilities to support business needs – leveraging investments made and extending existing solution wherever possible.

• Ensure that initiatives generated by business functions are in line with the Gilead & Kite Commercial global to local IT regional/global approach and utilize appropriate tools where these already exist within the IT toolset. Global to local mindset to bring about standardization where possible

Projects are planned, managed and monitored to assure benefits are met and potential bottlenecks or failures are identified and addressed in due time.

• Supports US Capability lead in project planning, scoping & budgeting, assessments, meeting Gilead Unity 3.0 methodology requirements as required

• Define, quantify (where feasible) & articulate expected business benefits and other benefits (e.g., compliance) of a proposed investment

• Support appropriate selection of solutions and third parties required to support changes identified

• Support agile capability delivery wherever feasible to shorten release cycles and deliver business requirements faster

• Utilize Agile DevOps to record user stories, features and epics. Lead managed services resources to ensure backlog for each application is managed efficiently and accurately

• Ensure availability of appropriate project plans for implementation addressing organizational, technical, process, change management and training perspectives when introducing new applications or sustainment of existing applications

• Define & articulate lessons learnt, showcase what good looks like in a project. Build & maintain a repository of best practices over time that can be applied to future projects

• Lead a post-project analysis of business & other benefits captured; compare with expected benefits laid out in the business case and address causes for deviations, if any Enable a conducive working environment for stakeholders, team members and managed services teams

• Support a working environment that is conducive to individual growth, high performance, is challenging and rewarding

• Undertake personal development activities to ensure that the core tasks and responsibilities of this role continue to be met as the role evolves in line with business, technology, industry and regulatory environment changes

Basic Qualifications:

Associates Degree and Twelve Years Experience OR Bachelor's Degree and Ten Years’ Experience OR Masters' Degree and Eight Years’ Experience OR PhD and Two Years’ Experience

Preferred Qualifications:

• 5-10 years+ experience in a similar role, preferably within the Biotech / Pharmaceutical industry with demonstrated applied IT / Business knowledge in the sales effectiveness domain apart from a general understanding of the pharmaceutical value chain

• BS/BA degree in IT, Computer Science or related discipline or equivalent number of years of work experience

• Functional knowledge of Veeva CRM, Veeva Events Management, Salesforce platform, Vault platform, Microsoft Power Apps platform, Learning Management Systems

• Business degree (e.g. MBA) and/or project management certifications (e.g. PMP, CSM/CSPO, etc.) preferred but not required. Life sciences education / certificate courses preferred but not required

• Experience working in a multi-vendor scenario; vendor management experience is a plus

• Experience of working through different stages of the systems development life cycle and SLDC methodologies – Agile, Hybrid

• Experience working effectively across a matrixed organization and successfully executing and achieving results without direct authority.

• Experience providing and driving cross-functional and cross-geographical IT solutions to business needs and opportunities

• Comfort working directly with both business partners and IT department / solution providers with minimal supervision

• High level of personal integrity consistent with Gilead’s core values (Excellence, Accountability, Teamwork, Integrity and Inclusion)