Sr. Manager, SAP OTC Architect - Foster City, CA

Job Description

Sr. Manager, SAP OTC Architect

The Senior Manager, SAP OTC Architect is a critical role responsible for the overall solution design, implementation, and support of the enterprise SAP S/4 OTC business processes for both commercial and clinical operations. The role encompasses leadership of SAP S/4 Order Processing, Customer Maintenance, Pricing, AR, and Gross to Net processes, while managing the transition of Clinical Order Management from Oracle EBS to SAP S/4.

Essential Duties and Job Functions

Operations and Continuous Improvement Leadership

• Lead the design, configuration, and optimization of SAP SD and Gross to Net Solutions for Gilead's Commercial business

• Oversee production support for SAP OTC solutions supporting:

  • Trade Operations

  • Gross to Net processes

  • Government pricing integrations

• Manage and evolve the SAP Order to Cash global template for Gilead Commercial Operations

• Serve as System Manager for boundary applications supporting Order to Cash functions

• Ensure system compliance with enterprise guidelines

• Manage interim state of ERP Operations for APAC markets

• Drive the extension of SAP OTC Commercial global template for APAC markets adhering to localization requirements

Strategic Architecture & Innovation

• Partner with business and technical teams to architect effective SAP OTC solutions

• Define and maintain technology roadmap for Commercial and Clinical Operations solutions globally

• Recommend solutions and develop business cases aligned with future business direction

• Lead complex design and technical discussions

• Support creation of business architecture models for system interoperability

Stakeholder Management

• Build and maintain effective relationships with:

  • Global Business Process Owners

  • Business Engagement BAs

  • Business Engagement Domain Architects

  • ERP Solution Architects

  • IT build and run resources

• Develop trusted advisor relationships with senior leadership

• Coordinate with extended IT teams for:

  • Change control

  • Quality assessment

  • Testing

  • Deployment management

Basic Qualifications:

• 8+ yrs of experience with Bachelor's Degree (BS/BA) OR 6+ yrs of experience with Master’s Degree (MS/MA or MBA)

• 8+ yrs of hands-on work experience in Solutions Architect/Business Process Management role within the Biotech / Pharmaceutical industry

• Deep technical expertise in designing and configuring SAP SD

• Strong knowledge in the following areas:

  • Sales and Distribution

  • Billing

  • Pricing (complex pricing procedures) and output routines

  • Contract Management solutions

  • EDI Integrations

  • Government pricing solutions relevant to OTC

• Strong end to end business process knowledge in Plan to Deliver, Record to Report and Source to Settle functions

• Strong Service Delivery approach with demonstrated Commercial and Clinical Order to Cash functional domain experience

• Strong leadership/consultative, collaboration, and process improvement skills to facilitate alignment across multiple global geographies

Preferred Qualifications: ​

• Ability to demonstrate his/her experience in delivering and supporting global information systems in a regulated environment for a diverse and distributed user base while relying on several Enterprise shared services

• Ability to build internal and external relations and operating across functional boundaries

• Ability to translate strategic opportunities and emerging technology solutions into tangible and practical plans that can be performed

• Experience in business process re-engineering or process improvement, involving broad- based information systems, utilizing tools and techniques to effect business change

• Experience with leading solution architecture, template design and project planning efforts for complex, global SAP deployments

• Ability to develop clear and detailed business requirements and design specifications that can be understood by other delivery teams and business partners

• Ability to translate business requirements into design options that are cost effective, efficient, re-usable that align with defined architectural principles and standards and that enhance the business process

• Excellent analytical and problem solving, communication and presentation skills

• Ability to understand business strategy and needs and support the translation into application requirements

• Ability to create compelling business cases balancing business benefits and costs

• Intellectual curiosity and the ability to question thought partners across functional areas

• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations

• Solid understanding of basic system engineering, information risk and security guidelines and architecture standards

• Ability to work effectively at all levels of an organization with the ability to influence others to move toward consensus

Gilead Core Values:

• Integrity (Doing What’s Right)

• Inclusion (Encouraging Diversity)

• Teamwork (Working Together)

• Excellence (Being Your Best)

• Accountability (Taking Personal Responsibility)