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Associate Director, Market Access Operations Analytics

United States – Remote, United States - California - Santa MonicaCommercial/Sales OperationsRegular

Job Description

At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.

Job Description

The Associate Director (AD), Market Access Operations Analytics is a key member of the US Commercial Operations team to drive and support operational excellence and commercial effectiveness for our US Value & Access organization and ensure data process, platforms and priorities are aligned to accelerate analytics and insight capabilities. This role will facilitate the conversion of data into meaningful insights that enable the broader organization to understand Value & Access performance and drivers in each market.

This opportunity is based at Kite’s HQ in Santa Monica, CA but a remote arrangement may be considered and include travel to HQ (2-3X per quarter).

Key Responsibilities:

  • Lead operational excellence efforts for field-based Market Access Directors (MAD) team and Patient Services to reduce patient access barriers

  • Analyze patient and account performance data with a payer and market access lens

  • Oversee analysis of and reporting on US Value & Access data and the trends in each market to support strategic planning

  • Utilize and integrate market research and analytics to advance internal understanding of how changes in the markets and healthcare ecosystem affect patient access and pricing/reimbursement

  • Build and assess commercial effectiveness through KPI and operational metric development, performance tracking and analysis, and dashboards to support ongoing process performance monitoring

  • Partner across Value & Access/Market Access and other cross functional partners to scope, prioritize, and deliver data analyses that inform process improvement decisions

  • Connect disparate data sources (e.g., claims, non-retail data, financial/reimbursement data, hospital portal) to uncover actionable Value & Access/Market Access opportunities and insights

  • Ensure alignment between Value & Access/Market Access, analytics, and technology teams when gathering, prioritizing, delivering, and maintaining data and systems investments i.e., CRM

  • Provide strategic market insights and guidance to cross-functional business partners i.e., Value & Access/Market Access, marketing, sales, and medical to develop insight, including market access opportunities and threats, for marketplace pods and lead formal/informal discussion and workshops to generate recommended plans of action

  • Assist in budget management, and facilitate project prioritization and project management

  • Manage story development and presentation of analytical solutions and recommendations to ensure stakeholder buy-in

Basic Qualifications:

  • Doctorate and 2+ years’ experience OR

  • Master’s degree and 8+ years’ experience OR

  • Bachelor’s Degree and 10+ years’ experience OR

  • High School Diploma/GED and 14+ years’ experience

Preferred Qualifications:

  • 5+ years industry analytics experience

  • 10+ years of healthcare experience in the biopharmaceutical industry, health care, and/or strategy consulting, with at least 4+ years of specific experience and expertise in coverage, access and reimbursement drivers impacting the biopharmaceutical industry

  • Experience in market access / managed care and related data and understanding of market access industry requirements and trends (i.e., hospital reimbursement, medical claims, outpatient 340B reimbursement)

  • Familiarity with data reporting and visualization resources (e.g., Excel, Python, Tableau, Alteryx)

  • Previous experience in oncology/hematology or CART

  • Outstanding ability to run multiple projects in a fast-paced entrepreneurial environment, with changing priorities and significant time pressures

  • Ability to develop and maintain a strong team, including external partners, relationships while working towards positive results

  • Possess a willingness and ability to work hands-on and with a sense of urgency

The salary range for this position is: $157,165.00 - $203,390.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:


* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.


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