Director, Trade Operations UK/IRE

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The Position

This is an exciting opportunity for someone with supply chain and distribution experience to work with an experienced and dedicated Customer Services and Trade Operations team based in the High Holborn office in Central London. The role is to lead the overall affiliate strategy around how we distribute our products through varied, tailored and focussed distribution strategies. Working with Wholesalers, 3PLs, Homecare companies, Out Patient Dispensaries, Community Pharmacies we tailor our supply chain to ensure it optimises the patient experience. We are constantly exploring new ways to add value to our brands and patients through our supply chain and have a very exciting near term innovative supply chain opportunity for a new area that we are close to entering.

The role will work closely with key stakeholders across the affiliate and global to ensure we always get our products to patients no matter what challenges we have to navigate.

The role is office/work from home based and we work a hybrid pattern with Tuesday, Wednesday and Thursday being our main in person collaboration days in the Holborn office and Monday and Friday working from home.

This is a people leader role heading up 2 teams, Customer Services and Trade Operations with 5 direct reports and reports to the Senior Director, Commercial Operations.

Essential Duties and Job Functions:

• Management of the UK/I supply chain and responsible for the strategy to meet our customer needs and maximise our distribution service to NHS organisations, 3rd party providers and patients.
• Work closely and pro-actively with 3rd party service providers to ensure efficient distribution of the Gilead portfolio through multiple channels and to multiple customer types.
• Close working with internal Commercial stakeholders, particularly Business Unit Directors and the Market Access function.
• Close working with Regulatory, Finance, Legal, and Medical stakeholders
• Close working with the Global Trade Operations team
• Close working with the Dublin Distribution Centre and Cork Manufacturing Centre
• Lead the Demand Planning process for in market and future products
• Work with Brand Teams to implement optimal distribution strategies for different brands
• Ensuring timely and accurate reconciliations of pricing and revenue for homecare and outsource NHS distributors.
• Liaison with finance and other internal stakeholders to ensure appropriate internal and external controls and audit criteria are met.
• Liaison with external (e.g. NHS) customers to resolve supply issues
• Liaison with providers to ensure supply continuity and adherence to agreed processes and contracts

Knowledge, Experience and Skills:

• Extensive experience in a patient and customer focussed capacity, served in the Pharmaceutical sector
• Supply Chain experience essential, preferably of the UK market
• Understanding of the NHS in terms of ordering and supply mechanisms preferable
• Team leadership and people management
• Able to become quickly expert in supply systems. Strong attention to detail.
• Numerically able, and capable of pattern recognition in data. Able to work competently with Excel and preferably Tableau.
• Confident in discussions with customers, but able to push back if required for inappropriate supply requests
• Clear and articulate communicator
• Has the judgement to know when to refer to senior colleagues and legal if appropriate.

Behaviours

• Resilient profile
• Compelling leadership style
• Ability to perform and deliver in ambiguous and complex situations
• Able to perform strongly under time pressure
• Ability to engage and manage multiple stakeholders to achieve the objective
• Operationally excellent
• Organised with systematic approach to prioritisation
• Process orientated to achieve the business objective

Gilead Core Values

• Integrity (always doing the right thing),
• Teamwork (collaborating in good faith),
• Excellence (working at a high level of commitment and capability)
• Accountability (taking personal responsibility).
• Inclusion (Encouraging Diversity)