Sr Spec I, HR Shared Services

Job Description

The Senior Leaves & Accommodation Specialist –EMEA, part of our EMEA HR Shared Services Team, serves as a subject matter expert in the administration of flexible working requests and reasonable adjustments related to sickness, disability, and working environment (for reference these are known internally as accommodations) across EMEA. This role leads complex case management, inputs to third party vendor performance, and contributes to strategic initiatives that enhance employee experience and compliance. The Senior Specialist partners with internal stakeholders and external vendors to ensure high-quality, timely, and legally compliant support for employees. This position requires strong stakeholder engagement and a proactive approach to process improvement.

Job Responsibilities

• Lead and resolve complex, high-impact leave and accommodation cases, including escalations, and sensitive employee situations, applying sound judgment and strategic problem-solving.
• Serve as a regional subject matter expert on leave and accommodation policies, practices, and legal requirements across EMEA countries.
• Conduct intake interviews to assess individual needs and evaluate medical certifications to determine eligibility under applicable laws and policies.
• Facilitate the interactive process to identify and implement reasonable accommodations that enable employees to perform essential job functions or compete for roles, including disability, medical, religious and statutory accommodations.
• Analyze accommodation requests against job requirements and restrictions, recommending alternative solutions when necessary to support both employee needs and business operations.
• Manage medical documentation and seek clarification from providers to ensure accurate and compliant decision-making.
• Develop and maintain individualized accommodation plans, including monitoring temporary accommodations with defined checkpoints and end dates.
• Provide consultative support to Business Leaders, HR Partners, Employee Relations, Legal, and other stakeholders on complex leave and accommodation matters, influencing case strategy, resolution and risk mitigation.
• Monitor regulatory changes and contribute to policy updates, training, and documentation refresh to maintain compliance and operational excellence.
• Lead or contribute to strategic initiatives such as vendor transitions, system enhancements, and process redesigns that support long-range organizational goals.
• Mentor junior team members and foster knowledge sharing across the HR Shared Services organization to build team capability and consistency.
• Maintain detailed documentation aligned with internal controls, audit standards, and data privacy requirements.

Basic Qualifications

• Extensive professional HR experience with experience managing leaves of absence and reasonable accommodations.
• CIPD level 5 or equivalent

Preferred Qualifications

• CIPD level 7 or equivalent
• Solid experience managing leaves of absence and reasonable accommodations.
• Deep knowledge of EMEA leave laws