Manager, Learning Operations, Commercial L&D

Descripción del trabajo

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. As a Manager, Learning Ops, Commercial L&D, at Gilead you will ...

Key Responsibilities

Onboarding & Learning Operations Leadership

• Own the operational execution of Commercial onboarding programs, ensuring a seamless and consistent experience for new hires.

• Manage onboarding timelines, milestones, and dependencies from pre‑hire planning through training completion.

• Oversee learner roster management, including tracking new hire start dates, vacancies, training assignments, and key touchpoints.

• Partner with training leaders and regional stakeholders to ensure readiness for onboarding and training delivery.

• Ensure accurate tracking of learner progress, completion, and compliance within the Learning Management System (LMS).

• Oversee completion documentation, reporting, and certifications to ensure data integrity and audit readiness.

• Support logistics for in‑person and virtual training programs, including schedules, materials, technology, and session coordination.

Project Management

• Lead planning and execution for multiple onboarding and training initiatives simultaneously, applying structured project management practices.

• Develop and maintain program plans, project timelines, risk logs, and status reporting.

• Proactively identify risks, resource constraints, and scheduling conflicts; drive mitigation strategies and solutions.

• Coordinate cross‑functional workstreams to ensure alignment, accountability, and timely delivery.

• Provide clear, regular updates to CL+D leadership and stakeholders on program status, risks, and outcomes.

• Support prioritization and capacity planning across learning initiatives.

Stakeholder & Vendor Management

• Serve as a primary point of contact for onboarding and learning operations stakeholders across CL+D and Commercial teams.

• Build strong partnerships with trainers, onboarding leads, and business leaders to ensure alignment and engagement.

• Manage relationships with external vendors and agency partners to ensure deliverables meet quality, timeline, and program expectations.

• Communicate effectively across multiple levels of the organization to drive clarity and decision‑making.

Continuous Improvement & Operational Excellence

• Identify and lead opportunities to streamline onboarding and learning operations processes.

• Drive standardization, documentation, and best practices across onboarding and training programs.

• Support implementation and adoption of new systems, tools, and workflows related to learning operations.

• Leverage data, feedback, and lessons learned to improve program effectiveness and learner experience.

• Contribute to a culture of continuous improvement within CL+D.

Travel

This role may require limited travel (up to approximately 20%) to Foster City, CA or other locations in support of onboarding and training programs.

Basic Qualifications

Bachelor's Degree and 6 Years' Experience

OR

Masters' Degree and 4 Years' Experience

OR

PhD/PharmD and 0 Years' Experience

Preferred Qualifications

• 5+ years of experience in Learning + Development, Learning Operations, Project Management, or a related function.

• Demonstrated experience in learning operations, onboarding, program management, or project management.

• Strong project management skills with the ability to manage complex, multi‑workstream initiatives.

• Proven ability to operate independently while influencing across teams and stakeholders.

• Excellent written, verbal, and interpersonal communication skills.

• Strong organizational, prioritization, and problem‑solving capabilities.

• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook), collaboration tools (Teams, Zoom), and project management tools such as Smartsheet.

• Experience working in fast‑paced, matrixed environments.

• Experience leading onboarding programs for Commercial or field‑based teams.

• Familiarity with Learning Management Systems (LMS) and learning analytics/reporting.

• Project management certification (PMP, Agile, or similar) a plus.

• Ability to support programs across multiple time zones.