Manager, Learning Operations, Commercial L&D

Descripción del trabajo

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. As a Manager, Learning Ops, Commercial L&D, at Gilead you will ...

Key Responsibilities

Onboarding & Learning Operations Leadership

• Own the operational execution of Commercial onboarding programs, ensuring a seamless and consistent experience for new hires.

• Manage onboarding timelines, milestones, and dependencies from pre‑hire planning through training completion.

• Oversee learner roster management, including tracking new hire start dates, vacancies, training assignments, and key touchpoints.

• Partner with training leaders and regional stakeholders to ensure readiness for onboarding and training delivery.

• Ensure accurate tracking of learner progress, completion, and compliance within the Learning Management System (LMS).

• Oversee completion documentation, reporting, and certifications to ensure data integrity and audit readiness.

• Support logistics for in‑person and virtual training programs, including schedules, materials, technology, and session coordination.

Project Management

• Lead planning and execution for multiple onboarding and training initiatives simultaneously, applying structured project management practices.

• Develop and maintain program plans, project timelines, risk logs, and status reporting.

• Proactively identify risks, resource constraints, and scheduling conflicts; drive mitigation strategies and solutions.

• Coordinate cross‑functional workstreams to ensure alignment, accountability, and timely delivery.

• Provide clear, regular updates to CL+D leadership and stakeholders on program status, risks, and outcomes.

• Support prioritization and capacity planning across learning initiatives.

Stakeholder & Vendor Management

• Serve as a primary point of contact for onboarding and learning operations stakeholders across CL+D and Commercial teams.

• Build strong partnerships with trainers, onboarding leads, and business leaders to ensure alignment and engagement.

• Manage relationships with external vendors and agency partners to ensure deliverables meet quality, timeline, and program expectations.

• Communicate effectively across multiple levels of the organization to drive clarity and decision‑making.

Continuous Improvement & Operational Excellence

• Identify and lead opportunities to streamline onboarding and learning operations processes.

• Drive standardization, documentation, and best practices across onboarding and training programs.

• Support implementation and adoption of new systems, tools, and workflows related to learning operations.

• Leverage data, feedback, and lessons learned to improve program effectiveness and learner experience.

• Contribute to a culture of continuous improvement within CL+D.

Travel

This role may require limited travel (up to approximately 20%) to Foster City, CA or other locations in support of onboarding and training programs.

Basic Qualifications

Bachelor's Degree and Six Years' Experience

OR

Masters' Degree and Four Years' Experience

Preferred Qualifications

• 5+ years of experience in Learning + Development, Learning Operations, Project Management, or a related function.

• Demonstrated experience in learning operations, onboarding, program management, or project management.

• Strong project management skills with the ability to manage complex, multi‑workstream initiatives.

• Proven ability to operate independently while influencing across teams and stakeholders.

• Excellent written, verbal, and interpersonal communication skills.

• Strong organizational, prioritization, and problem‑solving capabilities.

• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook), collaboration tools (Teams, Zoom), and project management tools such as Smartsheet.

• Experience working in fast‑paced, matrixed environments.

• Experience leading onboarding programs for Commercial or field‑based teams.

• Familiarity with Learning Management Systems (LMS) and learning analytics/reporting.

• Project management certification (PMP, Agile, or similar) a plus.

• Ability to support programs across multiple time zones.

The salary range for this position is: $133,195.00 - $172,370.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.