Principal Software Engineer, Research Systems

职位描述

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. The Principal Software Engineer – Research Systems is a senior individual contributor and domain expert responsible for end-to-end support, configuration, and evolution of Dotmatics project pages and associated research workflows. This role is less focused on enterprise architecture ownership and more on deep partnership with scientists, operational excellence, and service-oriented delivery of high-quality research system experiences.

The individual operates with a high degree of autonomy, serving as a trusted point of contact for scientific users, owning the creation and maintenance of Dotmatics project pages, ensuring data is fit-for-purpose, and providing clear communication on system status, changes, and support requests.

Key Responsibilities:

• Recognized as a subject matter expert for Dotmatics project pages and associated research workflows.

• Operates independently with minimal direction, owning outcomes for user satisfaction and system effectiveness.

• Impact is measured by quality of scientific enablement, user adoption, system reliability, and service responsiveness.

• Serves as a bridge between scientists, IT, and platform teams, ensuring research systems evolve in a controlled, user-centered manner.

Dotmatics Project Page Ownership

• Own the design, creation, configuration, and ongoing maintenance of Dotmatics project pages in close collaboration with scientists and research stakeholders.

• Work directly with scientific users to identify appropriate data, metadata, and structures required to support project goals, ensuring usability, consistency, and scientific relevance.

• Translate scientific workflows and requirements into well-structured Dotmatics project pages that support data capture, analysis, and decision-making.

• Continuously improve existing project pages based on user feedback, evolving scientific needs, and platform capabilities.

Scientific Partnership & Customer Service

• Act as a primary point of contact for scientific users, providing responsive, high-quality customer service in support of Dotmatics and related research systems.

• Respond to email enquiries from users, including troubleshooting issues, answering questions, and providing guidance on best practices.

• Proactively communicate system status, planned changes, incidents, and resolutions to users in a clear, professional, and timely manner.

• Build strong working relationships with scientists, informatics partners, and operational teams based on trust, reliability, and domain expertise.

Training & Enablement

• Develop and deliver training for bespoke logistics and research systems, including Dotmatics-related workflows and integrations.

• Create and maintain training materials such as user guides, walkthroughs, and onboarding documentation.

• Provide hands-on support during onboarding of new users, projects, or capabilities, ensuring successful adoption of systems.

IT Collaboration & Platform Evolution

• Liaise closely with IT and platform teams on Dotmatics implementation, configuration, upgrades, and validation activities.

• Support implementation and upgrade projects, including user acceptance testing, regression testing, and coordination of user communications.

• Help identify risks, dependencies, and user impacts associated with system changes and upgrades.

Request Tracking & Documentation

• Use Jira to log, track, prioritize, and manage user requests, enhancements, defects, and operational tasks.

• Ensure timely updates to Jira tickets, maintaining transparency on progress and resolution.

• Use Confluence to build, maintain, and curate high-quality documentation, including:

  • System and project page documentation

  • User guides and FAQs

  • Training materials

  • Operational and support procedures

• Promote consistent documentation standards to ensure information is easy to find, accurate, and up to date.

Basic Qualifications:

• Bachelor's degree and 8+ years of relevant experience; OR

• Masters' degree and 6+ years of relevant experience; OR

• PhD and 2+ years of relevant experience

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Preferred Qualifications:

• 8+ years of experience supporting, configuring, or developing research, scientific, or enterprise software systems.

• Demonstrated experience working directly with scientists or research users to gather requirements and support real-world scientific workflows.

• Strong hands-on experience with Dotmatics or similar scientific data / ELN / informatics platforms.

• Proven ability to deliver excellent customer service and operational support in a technical environment.

• Experience using Jira for request tracking and Confluence for documentation and knowledge management.

• Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users.

Differentiating Qualifications

• Experience supporting bespoke logistics or laboratory systems in a research or regulated environment.

• Familiarity with GLP, data integrity, audit readiness, or validation concepts.

• Experience supporting system implementations, upgrades, and platform transitions.

• Ability to balance multiple concurrent requests while maintaining high service quality.

• Demonstrated track record of building trusted partnerships with scientific and operational stakeholders.

People Leader Accountabilities:

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.