Associate Director, HR Operational Excellence

Job Description

Gilead HR is undergoing an exciting period of transformation. Work is underway to modernize our employee experience, streamline our existing processes, and align our service delivery on a global scale while retaining the ability to provide personalized support during the moments that matter to employees. This is an exceptional opportunity to partner across HR and key stakeholders to shape and influence how we provide services to all Gilead employees and drive excellence and innovation in HR.

The HR Operational Excellence team will serve as a center of excellence for process and continuous improvement of our HR services globally. This team reports to our Director HR Operational Excellence. As part of this team, this position will be responsible for creating operational excellence in our HR services and processes, by partnering with COEs, HRBPs, HRSS, and our HR Strategy & Operations teams to apply process improvement.

Specific Responsibilities and Skills
The ideal candidate should have strong experience and be well versed in both project management and process improvement techniques and methodologies. As the Associate Director, HR Operational Excellence, you will be responsible for shaping, implementing, and continuously refining the delivery of a frictionless employee experience in partnership with Global Process Leads and the Shared Services teams. In your role, you will analyze data, gather feedback from the organization, and engage stakeholders to drive improved process and business performance in support of the E2E Process improvement strategies. This position will work with key stakeholders across the global HR organization: Total Rewards, Talent Acquisition, Talent, Development & Inclusion, HRBPs, and HR Strategy & Ops – as such, having strong communication skills, stakeholder influencing abilities, strategic thinking, executive presence, business, and financial acumen are key.

Essential Duties and Job Functions

Operational Excellence

• Lead process design and continuous improvement efforts, partnering with key stakeholders in HR, Legal, Public Affairs, IT, and Finance for sustainability and compliance. Recommend and implement improvements, making reasoned trade-offs between ongoing effort, global applicability and efficiency to deliver optimal and consistent employee experience
• Lead analysis of experience and process performance (cost, speed, quality) to provide quantitative assessments for demonstrating value as well as strategic planning and investments
• Leverage employee/customer/data insights to drive prioritized service, process and technology solutions to further enhance global service delivery
• Coordinate and synchronize efforts of regional HR Shared Services delivery, COEs and Operational Excellence to ensure operational standards are deployed to drive a consistent employee experience that is both effective and efficient
• Support our focus to become a metrics-driven organization by building performance metrics and reporting into our HR processes, ensuring SLAs and KPIs are measurable and effective
• Establish strong standards for ongoing training and documentation for all processes and activities
• Monitor the effectiveness of implemented process improvement recommendations through quantitative and qualitative KPIs

Project Management

• Adapt and implement project management methodologies and tools to design and deliver key HR processes, coordinate various workstreams and ensure projects are rolled out to the business in a timely, well-coordinated and high-impact manner
• Establish project governance, outcomes and measures, scope and recommend resourcing. Organize teams, structure the work and set timelines through comprehensive project plans, and ensure timely deliverables, assessing risks and anticipating obstacles
• Communicate proactively with stakeholders and teams to provide encouragement, identify problems and create solutions

Knowledge, Experience, and Skills

• Minimum 10 (ten) years of relevant experience with BS/BA degree OR 8 (eight) years of relevant experience with MS/MA degree
• Previous experience as Shared Services, HR Business Partner or Center of Excellence team member preferred
• Knowledge of HR E2E processes and added complexities of global/multi-national operations
• Experience must include leading cross-functional projects
• Significant experience of business process reengineering and process design at global scale
• Significant experience in facilitating process improvement workshops
• Strong knowledge of process improvement techniques such as Lean, Six Sigma, Kaizen, or Value Stream Mapping
• Excellent verbal, written, and interpersonal communication skills are required. Must possess strong facilitation and influencing skills
• Proven track record in strategic thinking, project management and managing change
• Able to assess and prioritize conflicting business priorities, quickly resolve issues and address root causes while multi-tasking in a high-pressure environment
• Able to lead by influence outside of hierarchy and build strong, collaborative relationships within and outside of HR