Associate Director of Patient Access Solutions

Descrizione del lavoro

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

 

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

As the Associate Director of Patient Access Solutions, you are responsible for the strategic oversight of specific assigned Patient Support Program, including leading the Patient Access Solutions Oncology program strategy. This position is responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role supports the selection, management, and quality assurance of third-party providers who partner to deliver key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and services, ensuring efficient, effective, compliant execution through vendors and managing continuous improvement. To do so, the candidate will be required to be familiar with the relevant customer/market needs and solutions through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance related to patient support programs.

This role will be responsible for establishing a patient support strategy for each program he/ she/they supports, developing and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales, and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. T

This role will require a seasoned pharmaceutical industry professional with strong knowledge of Oncology TNBC, Lung and Bladder therapy with proven skills accomplished in launching new patient support programs, including design and delivery, with strong knowledge of pharmacy medical and buy and bill health care reimbursement practices, Co-pay financial support, and its related compliance and regulatory requirements.

This role is expected to collaborate with cross-functional leadership roles, including but not limited to:

• Commercial legal, Trade Account Managers, FRM and Patient Support Strategy and Operations teams to successfully plan, budget, and execute new and improved patient support offerings and address program enhancements.

We value a leadership approach based on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders who support us in achieving our patient support mission. We desire a leader who can quickly understand the organization's needs and can adapt to changing and/or challenging conditions at a moment’s notice.

RESPONSIBILITIES MAY INCLUDE THE FOLLOWING:

• Lead the development and execution of patient support programs to ensure exceptional customer experience and appropriate, compliant operational excellence, including designing and developing materials for field teams.
• Manage and provide oversight of department budget, meeting expected yearly program and project budgets.
• Sets the framework for customer experience and program strategy (including financial support, digital/electronic tools, and data needs) and drives thought leadership and overall execution of patient support strategy and related tactics.
• Provides the overall patient services strategy for specific assigned therapeutic areas in collaboration with brand partners.
• Design and launch the development and implementation of optimal patient support strategies and ongoing assessment of the suitability of those strategies (in compliance with good governance that aligns with corporate guidelines)
• Use specific analytical tools and support systems to effectively manage programs, vendors, and account relationships.
• Effective and collaborative working relationships with external business partners, including patient services/Hub vendors, specialty pharmacies, consultants, and data analytics vendors, as well as internal departments such as Marketing, Analytics, Training, Compliance, Medical, Regulatory, and Legal
• Liaise with leadership teams, Brand, Field Sales, Managed Markets Account Managers, and Trade Account Managers
• Works collaboratively with patient support leadership to uphold program visions and objectives while supporting individual brand team objectives.
   

Basic Qualifications:

Bachelor's Degree and Ten Years’ Experience

OR

Masters' Degree and Eight Years’ Experience

OR

PhD and Two Years’ Experience
 

Preferred Qualifications:

• Prior leadership position in Patient Services or other relevant market access service delivery functions with comparable types of programs. With proven experience managing and leading patient Access teams, including leading without direct authority.
• Experience managing vendors, including consultants, agencies of record, and third-party data suppliers.
• In-depth knowledge of healthcare reimbursement practices, services, technologies, and related compliance and regulatory requirements.
• Capable of engaging senior management on patient services, customer experience, and financial matters.

Competencies:

• Dealing with ambiguity
• Proven experience developing and fully executing patient access programs.
• Exceptional written, verbal, and presentation skills
• Vendor Management
• Building and leading teams
• Project management
• Strategic planning and execution
• Analytical thinking and problem-solving
• Comfortable with data analytics and presentation of findings
• Financial budget management
• Effective organizational management
• Strong organizational skills; attention to detail
• Proficient competency using Word, Excel, and PowerPoint
• Ability to multitask and manage multiple parallel projects.
• Ability to work with minimal supervision.
   

People Leader Accountabilities

•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

•Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.

•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

The salary range for this position is: $177,905.00 - $230,230.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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