Associate Director, Customer Engagement Technology, US Medical Affairs

职位描述

For Current Kite Pharma Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.

Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.

Job Description

Kite is seeking an Associate Director of Medical CRM Capabilities to drive the strategy, implementation, and operations of CRM capabilities for Medical Affairs. This is an exciting opportunity to optimize the interactions and relationships between Kite's Medical Affairs department and healthcare professionals (HCPs) incl KOLs. This role involves managing and leveraging the Medical CRM system to enhance communication, track engagements, and gather insights that support medical strategy and scientific exchange. The incumbent will be a key member of the Global Customer Engagement Technology team, reporting into the Head of Global Customer Engagement Technology, and is expected to partner effectively across key stakeholders including Medical Affairs, IT, Compliance, and Business Operations to design scalable customer engagement capabilities aligned to the Medical Affairs organization’s strategic imperatives. This position is part of the Global Data and Digital Innovation (GDDI) team and can be based at our headquarters in Santa Monica or our offices in Foster City. This is a hybrid role, requiring 3 days per week onsite.

Key Responsibilities:

• Lead the implementation of Kite’s US Medical customer engagement technology roadmap

• Develop and foster partnerships with cross functional and cross company team members to successfully pull through CRM projects for Medical affairs organization

• Partner closely with Medical Affairs and operations teams to define requirements and roll out solutions to field medical teams

• Collaborate with the IT team and vendors to guide the implementation of CRM processes and customer data requests from the business

• Collaborate with Medical Science Liaisons (MSLs) and other Medical Affairs team members to ensure information housed in the CRM translates to the business needs, providing reliable reporting and information sharing related to field execution

• Provide functional expertise and direction that strengthen field force capabilities

• Gather field and home office team’s input to define and refine the business value of CRM capabilities

• Develop and optimize the integration with the Alignment, MDM, and reporting platform

• Manage data quality, data analysis and decision support in CRM ecosystem

• Oversee the day-to-day operations and maintenance of the Medical CRM system.

• Plan, create, and maintain associated training and communication needs of the CRM related capability launches in partnership with Sales Operations

• Own change communication plan for all the downstream users and functional teams of Medical Customer engagement capabilities.

• Lead brainstorming and solution work sessions with cross functional stakeholders and partner teams

• Lead the interaction with end users to gather business requirements / metrics and communicate value customer engagement solutions.

• Ensure operational support needs and downstream implications are addressed when developing solutions

• Facilitate continuous productivity by identifying opportunities to create accelerators, re-useable components, or processes, and deliver improvements

• Employ project management and business analysis practices to develop solutions forward within budget, scope, and timelines.

Basic Qualifications:

• Advanced scientific degree (i.e. MD, PharmD, PhD) and 5+ years of experience OR

• Master’s Degree and 8+ years of experience OR

• Bachelor’s Degree and 10+ years of experience OR

• Associate’s Degree and 12+ years of experience OR

• High School Degree and 14+ years of experience

Preferred Qualifications:

• Thorough experience with Veeva CRM or other CRM systems commonly used in the pharmaceutical industry.

• Deep knowledge of medical information management and inquiry handling processes.

• Excellent understanding of business technology systems

• Experience implementing technology systems with field team users and HQ users

• Professional experience in life sciences, consulting, with progressively increasing responsibility.

• Advanced analytical, problem-solving, change management and consulting skills

• Initiative-taking and thoughtful approach to meeting business needs and identifying business opportunities

• Excellent interpersonal, teamwork, and collaboration skills

• Adaptable and comfortable in a collaborative and inclusive company environment

• Creative and thoughtful critical thinking skills

• Ability to work and achieve goals independently as well as part of a team

• Experience with project management, change management and agile principles

• Excellent written and verbal communication skills

The salary range for this position is: $173,910.00 - $225,060.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com. Sign up to follow @KitePharma on Twitter at www.twitter.com/kitepharma.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Kite Pharma Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.