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Associate Director, Network Operations

United States - California - Foster CityInformation TechnologyRegular
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Job Description

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.

Key aspects include strategic planning, team leadership, stakeholder communication, and managing critical infrastructure like LAN/WAN, cloud, and data centers, focusing on continuous improvement and risk mitigation across the international enterprise.

Key Responsibilities:

  • Strategic Leadership: Define vision, policies, and standards for network operations, aligning IT with business objectives.]

  • People Leadership: This role includes supervising contractors, vendors and employee resources.

  • Operations Management: Oversee day-to-day network performance, reliability, security, and maintenance (LAN/WAN, data centers, cloud) across the international enterprise.

  • ITIL Frameworks: Implement and manage processes for Incident, Problem, and Change Management.

  • Team Leadership: Provide direction, mentorship, and manage NOC/infrastructure teams, ensuring skill development.

  • Vendor & Budget Management: Negotiate contracts, manage third-party relationships, and control budgets.

  • Performance & SLAs: Define SLAs, monitor KPIs, and drive service quality improvements.

  • Risk & Compliance: Develop and implement disaster recovery (DR) plans, business continuity protocols, and security measures.

Core Skills & Experience:

  • Deep understanding of enterprise networking (SD-WAN, routing, switching, BGP, MPLS).

  • Proven leadership and management experience in large-scale, global IT environments.

  • Strong grasp of ITIL, ISO, or NIST frameworks.

  • Excellent strategic thinking, communication, and problem-solving abilities.

Qualifications:

  • 10 years of relevant experience with a bachelor's degree (CS, IS, or related field) or equivalent experience or 8 years of relevant experience with a master's degree.

  • Significant leadership experience (e.g., 5-10+ years in IT/network ops).

People Leader Accountabilities:

•Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the

way they manage their teams.

•Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current

performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and

realize their purpose.

•Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding

them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.