Job Description

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. As a Director, Patient Support Programs – Cross‑Portfolio Operations, at Gilead you will provide enterprise‑level operational leadership across patient support programs spanning multiple brands and lifecycle stages.

This role is accountable for ensuring patient support programs are scalable, compliant, operationally excellent, and financially disciplined across the Gilead portfolio. The Director leads an Operations team of individual contributors responsible for day‑to‑day vendor operations and establishes clear priorities, performance expectations, and consistent execution across the portfolio.

This position operates at the enterprise level and partners closely with Market Access, Legal/Compliance, Finance, IT/Digital, Marketing, Trade, and external vendors to deliver a consistent, patient‑centric experience that reduces barriers to access and supports Gilead’s growth strategy.

Key Responsibilities

• Provide enterprise operational leadership for cross‑portfolio patient support services, ensuring consistency, scalability, and alignment across brands and lifecycle stages

• Serve as a central point of accountability for patient support operations, including hub services, reimbursement support, copay assistance, PAP/MAP programs, and digital/e‑services

• Establish and maintain enterprise standards, operating models, and governance frameworks for patient support programs

• Lead, coach, and develop an Operations team of individual contributors, setting clear expectations, priorities, and performance objectives

• Drive operational excellence through defined KPIs, SLAs, vendor performance management, and continuous improvement initiatives

• Partner with Program Strategy, Market Access, and cross‑functional launch teams to support operational readiness and lifecycle execution

• Ensure financial discipline through budget oversight, cost optimization, and value realization across patient support vendors

• Ensure full compliance with regulatory, legal, and privacy requirements, proactively identifying and mitigating operational and compliance risks

• Translate complex operational data into executive‑ready insights to inform enterprise decision‑making

Basic Qualifications:

High School Degree and Sixteen Years’ Experience

OR

Associate’s degree and Fourteen Years Experience

OR

Bachelor's Degree and Twelve Years’ Experience

OR

Masters' Degree and Ten Years’ Experience

OR

PhD and Eight Years’ Experience

Preferred Qualifications:

• Advanced degree (MBA, MPH, PharmD, or equivalent)

• Experience supporting multiple brands or franchises across different lifecycle stages using portfolio‑level operating models and governance

• Experience supporting specialty or complex products (e.g., oncology, HIV, liver, rare disease)

• Deep familiarity with patient support vendor operating models, including case management, reimbursement, copay, PAP/MAP, and digital enrollment

• Experience partnering with specialty pharmacy, distribution, or trade functions to optimize patient access and time‑to‑therapy

• Demonstrated success improving patient support operations through technology enablement and data‑driven optimization

• Strong change management capability in complex, matrixed environments

• 12+ years of progressive experience in biopharma/biotech, specialty pharmacy, or hub services with increasing scope in patient services operations, market access operations, reimbursement support, and/or patient support program execution

• 5+ years of direct experience leading patient support or hub services operations, including vendor governance, KPI/SLA design, performance management, and operational oversight

• Demonstrated experience supporting launch readiness and lifecycle execution for patient support programs

• Proven leadership experience with direct reports, including prioritization, coaching, and performance management

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving feedback and insight needed to grow, develop and realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.