
Benefit Operations Associate
United Kingdom - UxbridgeHuman ResourcesRegularArbeitsbeschreibung
Benefit Operations Associate
Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives.
Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining Gilead, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases.
This role is based in our offices in Stockley Park, UK
The Position
We have an exciting opportunity for a Benefit Operations Associate to be based in Stockley Park, Uxbridge. This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe.
Key objectives
Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
Manage the day to day benefit administration by informing providers of changes in an employees’ life cycle and maintaining online benefit platforms across multiple countries in Europe.
Provide subject matter expertise in benefit-related processes, policies and tools
Utilise HRSM technology to triage, track and manage incoming enquiries and cases
Create and maintain high quality SOPs
Have a strong understanding of benefit plans and be the subject matter expert of benefit processes.
Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
Contribute to the ongoing development of the HR Shared Services FAQ library
Ensure compliance with appropriate data protection legislation at all times
Liaise with internal departments and third-party service providers as necessary
Contribute to wider projects and initiatives within the HR shared Services team
Essential skills and experience
Must have an interest and understanding of general HR policies and procedures
Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality
Must possess solid verbal, written, interpersonal and telephone communication skills
Must be able to identify critical situations and take action to escalate where necessary
Must demonstrate the ability to work in a team
Must be able to multitask yet remain detailed-oriented with sound time management skills
Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
Must be able to perform role under minimal supervision
Experience with Workday, Service Now and Darwin is desirable
Knowledge of basic EMEA pensions practices and polices desirable
The Gilead Difference
Everyone at Gilead is motivated by our overarching mission to discover and deliver innovative therapies that improve patient care in areas of unmet medical needs. But it’s just what we do that gives us an edge, it’s how we do it. We expect everyone at Gilead to lead by example, guided by our core values:
Integrity (always doing the right thing)
Teamwork (collaborating in good faith)
Excellence (working at a high level of commitment and capability)
Accountability (taking personal responsibility)
Inclusion (encouraging diversity)