Benefit Operations Associate

Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives.

Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining Gilead, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases. 

This role is based in our offices in Stockley Park, UK

The Position

We have an exciting opportunity for a Benefit Operations Associate to be based in Stockley Park, Uxbridge. This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe. 

Key objectives 

• Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes 

• Manage the day to day benefit administration by informing providers of changes in an employees’ life cycle and maintaining online benefit platforms across multiple countries in Europe. 

• Provide subject matter expertise in benefit-related processes, policies and tools 

• Utilise HRSM technology to triage, track and manage incoming enquiries and cases 

• Create and maintain high quality SOPs 

• Have a strong understanding of benefit plans and be the subject matter expert of benefit processes. 

• Identify process improvements by identifying issues, process delays and quality problems and recommending solutions 

• Contribute to the ongoing development of the HR Shared Services FAQ library 

• Ensure compliance with appropriate data protection legislation at all times 

• Liaise with internal departments and third-party service providers as necessary 

• Contribute to wider projects and initiatives within the HR shared Services team 

Essential skills and experience 

• Must have an interest and understanding of general HR policies and procedures 

• Will have a strong customer service orientation while maintaining a high level of integrity and confidentiality 

• Must possess solid verbal, written, interpersonal and telephone communication skills 

• Must be able to identify critical situations and take action to escalate where necessary 

• Must demonstrate the ability to work in a team 

• Must be able to multitask yet remain detailed-oriented with sound time management skills 

• Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills 

• Must be able to perform role under minimal supervision 

• Experience with Workday, Service Now and Darwin is desirable 

• Knowledge of basic EMEA pensions practices and polices desirable