Sr Cell Therapy Account Manager (North Chicago)

Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

 

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

The Senior Cell Therapy Account Manager will be field-based and will be responsible for building and developing professional relationships, serving as the account lead, within targeted academic hospitals and surrounding physicians to ensure the effective introduction and appropriate use of our product. This opportunity will report to the Senior Marketplace Director for a specific region. The key stakeholders for this role are those who make key cell therapy treatment decisions (cell therapy specialists/transplanters, Approved Treatment Center [“ATC”]-based Lymphoma & Leukemia specialists, community-based lymphoma & leukemia specialists and supporting staff to enable successful cell therapy). Specific stakeholders in this region include Northwestern Memorial, Advocate Lutheran, NorthShore, City of Hope, etc.

Key responsibilities of the Senior Cell Therapy Account Manager include but are not limited to: 

Demand Generation: 

• Demand generation is the primary responsibility of this role by engaging with healthcare providers (including internal treating physicians, internal referring physicians, and key community physicians) on the benefits of Kite CAR T as a treatment path versus other treatment options for appropriate patients. 

• Drives day to day demand generation activities including providing consistent coverage, meeting frequency target, and achieving overall sales goals. 

• Identifies and maps out patient referral pathways within the hematology networks in the assigned territory and facilitating patient access to treatment within the ATC and/or referral network. 

• Articulates target patient profile and provides product education to drive demand for Kite CAR T therapies to physicians within the ATC and surrounding network(s). Differentiate Yescarta/Tecartus versus alternative options through approved messaging. 

• Develops, maintains, and monitors sales progress and action plans by leveraging available tools, as well as making adjustments as needed, to achieve sales targets and related KPIs in assigned territory. 

• Educates and ensures ATC comfort with CAR T process to avoid barriers in utilization. 

• Provides clinical instruction to clinical staff (e.g., AE Management Guide, Product Insert [PI]). 

• Helps Key Account Director educate customers at treatment center on CAR T access / reimbursement protocols across insurance types as needed. 

• Records field activities in CRM. 

• Supports promotional activities such as peer-to-peer speaker programs, represents company and brand at professional scientific events, and promotes company products as well as invite customers to speaker programs, peer-to-peer discussions, and other relevant unbranded and branded events. 

Account Engagement: 

• Navigates complex account environment and understand the needs/issues of various stakeholders at all levels within the account. 

• Improves and develops professional relationships within targeted academic hospitals to ensure the successful introduction and use of Kite products. 

• Collaborates and helps prioritize Key Account Director efforts supporting ATC demand enablement. This can include creating and executing account plans, and commercial strategy within the territory to help grow class and brand share. Ensure the Account Plans align to local strategic pillars and key priorities for Cell Therapy as well as accounts for the local dynamics of the territory. 

• Facilitates and provides timely feedback to appropriate teams and management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities. 

• Collaborates and develops effective relationships with the ATC’s HQ, Medical teams, treaters, referrers, and key decision makers / influencers. 

• Gathers and shares customer insights, providing timely follow-up on commitments and requests. 

• Assists in the identification and resolution of issues and opportunities. 

• Manages ongoing compliance-related activities at the ATC (e.g., REMS Program, periodic audits) once the ATC is operational and work with the ATC Onboarding Director for site authorization. 

 

Patient Access and Reimbursement Support: 

• Identifies and maps patient referral pathways within the hematology networks in your territory and facilitate patient access to treatment. 

• Provides support as needed to the Kite Konnect Case Managers who will lead individual patient case management and process support. Examples include: 

  • Educate on patient registration process (Kite Konnect) and any other administrative steps required for registration. 

  • Improve awareness of patient and caregiver travel and lodging support. 

  • Support office staff with specific reimbursement patient case resolution. 

  

CAR-T Process Support: 

• Maintains visibility over the entirety of the patient journey. 

• Manages incoming patient to ATC to ensure treatment team is prepped. 

• In collaboration with HQ and Medical teams, ensures successful coordination of cell journey and patient access, utilizing patient health information (PHI) when needed. 

• Works with Kite Konnect Case Manager and Medical to communicate with appropriate parties when and if any disruption in a patient-specific cell therapy journey occurs. 

• Manages and addresses cancelations as needed, especially those occurring pre-apheresis. 

 

Legal/Regulatory/Other Responsibilities: 

• Advises ATC Onboarding Director when onboarding new ATC sites, assist in authorizing new FACT and non-FACT treatment centers as needed. 

• Supports customer awareness of the CAR T Process, available patient support, and the ATC Expansion, and 3rd Party Payor Access as needed. 

• In coordination with Case Manager, works with treatment physicians, administrative staff, and other staff.

• Operate in compliance with all laws, regulations and policies always and protects personal identifier data of patients. 

Basic Qualifications:

Master’s degree and 6+ years of experience

OR 

Bachelor’s degree and 8+ years of experience

OR 

Associate’s degree and 10+ years of experience

OR

High School Diploma / GED and 12+ years of experience 

Preferred Qualifications:

• Proven track record of high performance. 

• Demonstrates initiative taken and has a willingness to work hands-on and with a sense of urgency, in an exciting, entrepreneurial environment. 

• Passionate for commercializing breakthrough medicines, a strong competitive and commercial mindset, robust scientific acumen and a patient centric approach. 

• Possesses a long term, strategic understanding of the oncology market, ideally in cell therapy. 

• Strong business acumen and ability to evaluate and apply data to inform decision making. 

• Experience with managing large accounts including strategic planning, problem solving and execution. 

• Launch experience within academic hospitals preferred. 

• Prior experience in a hematology or oncology specialist therapy area is preferred, however not mandatory. 

• Strong interpersonal skills with the ability to lead and build working relationships internally and externally.

• Strong track record of develop strong relationships with key opinion leaders. 

• Proven expertise in building interpersonal relationships, along with strong influencing and negotiating skills. 

• Proven experience in account planning and cross-functional account management approach. 

• Self-motivated and able to work with a general level of autonomy and independence. 

• Familiar with industry trends and remain current with competitors’ resources and practices. 

• Demonstrates solid analytical skills, be able to identify and understand moderate to complex issues and problems and interpret information in a manner that provides appropriate recommendations. 

• Able to efficiently work in cross-functional teams. 

• Possesses a graduate or master’s degree and relevant sales experience within the pharmaceutical or healthcare industry. 

• Requires some overnight travel – 25%. 

 Does this sound like you? If so, please apply today!

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The salary range for this position is: $173,910.00 - $225,060.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

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