Manager, IT Engineering

Job Description

Sit within the global Gilead IT organization within the US Commercial Field Enablement IT team with the primary responsibility of supporting Sales Operations capabilities & systems for third party agreements, sales crediting, HCP appointment scheduling, rep inquiries, among others. This role reports to the US Commercial IT Field Enablement lead.

This role will support and liaise with a broad set of business stakeholders across the US Commercial Operations team. The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., Veeva / Vault CRM, Veeva Align; integration touchpoints with tools such as Master Data Management platform and Commercial Analytics Hub as well as the broader IT team that enable the overall working experience for the business teams we support.

This role would work closely with CRM, Events and HCP Account Management capability leads and the vendor MSP teams to manage and deliver required capabilities for sales operations.

Essential Duties & Responsibilities:

• Enhance and manage multiple Sales Operations applications

• Work with the MSP team to ensure applications continue to meet business needs

• Work with enterprise IT teams to ensure in-scope applications remain compliant with Gilead security, architecture, compliance and other requirements

• Works closely with the respective Product Owners for Veeva / Vault CRM, Events Management, Align and other field applications to ensure end user experience of field applications remains consistent and positive

Basic Qualifications:

• 10+ Years with High School Diploma or equivalent OR 8+ Years with AA OR 6+ Years with BS / BA OR 4+ Years with MS / MA / MBA

Preferred Qualifications:

• Computer Science degree or related discipline is preferred

• 5+ experience in a similar role within the Biotech / Pharmaceutical industry with demonstrated applied technical and functional knowledge

• Strong understanding of Salesforce and Vault platforms

• High level of personal integrity consistent with Gilead’s core values (Excellence, Accountability, Teamwork, Integrity and Inclusion)

• Experience with enterprise platform / application assessments

• Experience working in a multi-vendor scenario; vendor management experience is a plus

• Strong communication skills to engage directly with business users, IT and vendor teams

• Understanding of Sales Operations capabilities and systems