Regional Workplace Experience Manager

Descrizione del lavoro

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

These three new roles will be pivotal as we evolve and transform our facilities management function into an elevated regional business partnership, fostering holistic collaboration across all aspects of Corporate Operations. You will transform how we operate and be a key enabler for future success by navigating and solving complex issues, delivering significant impact and value for our stakeholders in line with Gilead’s business imperatives.

Based in our International HQ in Stockley Park and reporting into the Regional Senior Director of Site Operations, you will be working as part of a fast-paced, dynamic team delivering site operations support to multiple sites across UK, Ireland & Europe. This role requires you to establish close relationships with senior business leaders and other key stakeholders to serve as the single point of contact for all Corporate Operations matters.

Responsibilities include;

Business Partnership

• Develop and evolve strategic relationships with site leadership teams, ensuring that business strategy and growth drivers are supported by the Corporate Operations Organisation

• Coordinate with regional and Corporate Operations partners to provide the full range of Corporate Operations services into sites ranging from Security (on-site, travel, crisis and events), Environmental Health & Safety, Workplace Design and Planning, Employee Experience to Real Estate and Leasing

• Responsible for rolling 3-year site strategic plans based on headcount, usage forecasts and lease events

Employee Experience and Insights

• Implement the user experience strategy in sites in partnership with stakeholders to improve the overall on-site experience for Gilead’s workforce and visitors

• Collaborate with senior leadership to think critically about the site experience we wish to create

• Proactively engage with our workforce and visitors to gain insight on ways to continuously enhance service levels

• Regularly surface new ideas and opportunities for program refinement with leadership, drawing on employee feedback, your own observations and industry benchmarking

• Listen to and understand any data or trends which may highlight areas impacting the user experience and work to overcome any challenges within areas such as talent acquisition, employee retention and employee experience

• Stay up to date with industry trends and best practice and use this knowledge to evolve Gilead’s user experience strategy. This may involve attending networking events, conferences and becoming a member of relevant online communities

Site Operations

• As the key Corporate Operations business partner to the local business, you will guide your stakeholders through the Corporate Operations horizon, working with wider functions including Real Estate, EH&S (Environment, Health & Safety) and Corporate Security to map out activities and key decision points

• Oversee the delivery of day-to-day on-site vendor services reliably with quality as contracted

• In partnership with the Supplier Relationship Manager implement the Regional IFM strategy to ensure harmonisation across the entire region and strengthen current capabilities

• Ensure compliance with local law and regulations (property, taxes, health and safety) and ensuring an ‘audit ready’ state

• Effectively and accurately manage site and manage regional budgets, developing key relationships with the business and finance functions to ensure accurate forecasting and reporting

• Management oversight of all environmental, health & safety, security, and key vendor relationships for the region

• Accountable for the delivery of all EH&S (Environmental Health and Safety) initiatives/programmes whilst working in partnership with the EH&S team

• Provide technical advice and support to projects which include relocations and refurbishments to ensure a consistent and standardised user experience across the region

Essential skills and experience

• 3 – 5 years experience in similar role

• Intrinsic motivation for operational excellence and resilient when meeting new and emerging challenges and leading significant change

• Exceptional ability to handle challenging demands from senior business leader or their representatives providing appropriate, prompt responses and win-win solutions

• Experimental mindset, geared towards continuous improvement, willing to try and share new approaches to enhance the employee experience.

• Experience within highly complex environments and ability to navigate across multiple business areas and countries while managing complex interdependencies

• Enterprise mindset and ability to manage conflicting priorities within unpredictable environments both internally and externally

• Experience managing high levels of change at a fast pace using quick and creative thinking within agreed frameworks

• Proficient at collecting, analysing and understanding data. Ability to aggregate from various sources and articulate themes, trends and insights to drive decision making

• A proactive and autonomous problem solver with the ability to work with minimal supervision

• Able to demonstrate ability to influence across the business at all levels and provide executive level summaries for review and decision

• Excellent decision-making capability and sound judgement with the confidence to challenge the status quo

• Understanding of the role culture, norms and customs play in the success of Site Operations

• Experience working in a role where failure could significantly impair business operations

• Excellent verbal and written English and proficiency at planning and scheduling own activities to accomplish goals and objectives

Desirable skills and experience

• French, German, Spanish or Italian languages

• Previous experience delivering workplace transformation, sustainability and User Experience projects

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

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